Frequently Asked Questions
BEFORE YOUR PURCHASE
Simply find the product(s) you want and click the ‘Add to cart’ button. Fill in your shipping and billing information and we’ll have your oder shipped to you as soon as possible.
Yes,we ship worlwide. Wherever you are in the world we will get your order to you! Our shipping costs are the lowest around and are provided at checkout.
We accept all major credit and debit cards. If your card was declined then please do not worry, simply contact us and we will advise you.
All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
We use ssl security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders could take anywhere from 15 to 35 business days for the items to reach you, though we’ve been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch
Our prices are significantly lower than our competitors since we have direct relationships with our suppliers to ship direct to the customer ! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
AFTER YOUR ORDER
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There’s a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.
Orders are generally dispatched within 7-12 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on [email protected] and we can give you real time information on whether your order has been dispatched or not.
If you have put in the incorrect delivery address on your order then please contact us in the next 24 hours maximum. If your order hasn’t been shipped then we can update your delivery address no problem. If the order has been shipped then unfortunately there is nothing we can do.
We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. If you would still like to cancel for a refund then a 30% cancellation fee will be applicable. We will refund this 30% when your order arrives and you decide to keep it or when the item is returned back to us, simply email us to confirm the receipt of the item and your decision.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn’t already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
If you order has taken longer than 45 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.
AFTER RECEIVING YOUR PURCHASE
If your product is damaged then please take photos and send them to us on [email protected]. You must notify us of any damaged or defective product the same day you received the item, in order for it to be considered for replacement. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this.
Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once… they will get to you!
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.
